Browsing by Author "Anderson, K."
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Item The Role of Cultural Competency in Effective Consumer Service Delivery(National Children's Advocacy Center, 2013) Anderson, K.The inevitability of diversity is a reality in an ever-increasing global economy. As the demand for human services increases, the need to develop effective strategies for addressing the needs of a broad range of consumers increases as well. This session will present an overview of the diversity spectrum and offer suggestions for responding to the growing need for a culturally sensitive, competent workforce to maximize efficiency in service delivery.