Anderson, K.2015-09-252015-09-252013Anderson, K. (2013).The Role of Cultural Competency in Effective Consumer Service Delivery. Huntsville, AL; National Children's Advocacy Center.https://www.ncacvtc.org/#/courses/curriculum/58f89106-6e09-44a2-b630-e165afdba52ehttp://hdl.handle.net/11212/2492The inevitability of diversity is a reality in an ever-increasing global economy. As the demand for human services increases, the need to develop effective strategies for addressing the needs of a broad range of consumers increases as well. This session will present an overview of the diversity spectrum and offer suggestions for responding to the growing need for a culturally sensitive, competent workforce to maximize efficiency in service delivery.en-USCultural Competencydiversityculturally sensitiveLearning Object