Program Evaluation of Telemental Health Services
Date
2019
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Publisher
THE UNIVERSITY OF ARIZONA
Abstract
Rural and underserved mental health patients face challenges of low income, decreased
transportation and shortage of mental health providers (Carpenter-Song & Snell-Rood, 2017;
Weinhold & Gurtner, 2014). Telementalhealth (TMH) or telepsychiatry is a technology that
enables patients to see a live provider at distance, which assists in medication management,
therapy and assessments (Chan, Parish, & Yellowlees, 2015). The purpose of this Doctor of
Nursing Practice (DNP) project is to conduct a program evaluation of patient and parental
satisfaction TMH services at Horizon Health and Wellness. In this program evaluation, parents
and adults (N=111) participated in the 5-point Likert scale surveys with one open ended question
on TMH services. Results of the surveys indicate that parents and adults prefer in person
psychiatric care compared to TMH services, however, there are high levels of TMH satisfaction.
Participants who struggle with transportation and patients who are 60 and over, they are highly
interested in home TMH services. The suggestion is to implement a home TMH service program,
which will improve no show rates, patient outcomes and help those who struggle with
transportation and immobility issues.
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Keywords
rural areas, mental health, telemental health, research
Citation
Schwarting, J. (2019). Program Evaluation of Telemental Health Services. THE UNIVERSITY OF ARIZONA