The Role of Cultural Competency in Effective Consumer Service Delivery
Date
2013
Authors
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Publisher
National Children's Advocacy Center
Abstract
The inevitability of diversity is a reality in an ever-increasing global economy. As the demand for human services increases, the need to develop effective strategies for addressing the needs of a broad range of consumers increases as well. This session will present an overview of the diversity spectrum and offer suggestions for responding to the growing need for a culturally sensitive, competent workforce to maximize efficiency in service delivery.
Description
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Video
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Keywords
Cultural Competency, diversity, culturally sensitive
Citation
Anderson, K. (2013).The Role of Cultural Competency in Effective Consumer Service Delivery. Huntsville, AL; National Children's Advocacy Center.